Travelinfo.ca How to and Help Guide

HOW TO GUIDE TO TRAVELINFO.CA

Welcome to Travelinfo.ca!

Welcome to the new site focused on you, the Canadian travel professional. This site is designed to use innovation to make your life easier and to build your business.

Canada’s new Travelinfo.ca includes innovative features seen for the first time.
An example is our eLibrary where we are digitising into eBrochure form, every tour operators brochure. Also on offer is a daily email alert of Need2Know operational updates in a quick-read format.

Travelinfo.ca is a free service to the travel industry but you need to register to enjoy the full benefits of the site. The service is provided by Mississauga-based Travel Information Network.

About the Quick Reference Guide

This user-friendly guide is designed to make your Travelinfo.ca experience enjoyable and provides useful information about the site at a glance.

Help | Registration and Login Page

Log on to Travelinfo.ca at www.travelinfo.ca. Click on the REGISTER NOW button and follow the prompts. Select your Consortium, the Agency/Company you belong to and then the Branch. If your Agency/Company does not appear on the drop-down listing, email support@travelinfo.ca to assist you with the registration process. You will be notified via email once your registration has been approved.

If you are a registered member, simply enter your email address and password in the fields provided on the homepage.

To change your personal details after registration, simply visit the ‘My Details’ link in the top menu. You can also set your Need2Know service here by ticking the box at the bottom of your personal details. To save any changes, click on the Update personal details button.

To log out of the system, simply click on the ‘Logout’ link in the top menu.

Help | Homepage

The Travelinfo.ca homepage displays short cuts to Need2Know operational updates, latest specials and agent educational opportunities on offer.

The Need2Know updates are clickable to the full news items, while each latest special is hyperlinked to the full details on operators’ listing pages.

The top horizontal menu bar contains hyperlinks to various sections of the website. These include links to such usual functions as Home, Logout and Help, as well as links to Your Workshops, Webinars, Specials and the Clipboard (explained below).

A second horizontal menu bar – Operator, eBrochures, Specials and Destinations – offers a searchability function to various sections within the site (explained below).

Help | Homepage sections

Need2Know, Latest Specials, Agent Education

Need2Know
Daily Need2Know operational updates are published on the homepage (far left) daily. To view the entire update, simply click on the relevant headline. Registered users can also choose to receive a daily email containing just the headlines for that day’s edition, which can be clicked on to read the full update.

Once the headline is clicked upon, users are directed to the full update. Above the update, users will find a menu containing the following functionality: Send to a friend, Feedback, News Tip-off and Recommend Site. Also located on this page is a full list of the latest headlines to enable quick links to other Need2Know updates without returning to the homepage.

Each operators’ listing is updated with any Need2Know operational updates that pertains to them. To see the Need2Know updates of a particular operator, simply type the name of the operator for which you require the update in the box alongside operator in the second horizontal menu and click ‘Go’. You will be directed to that operator’s listing. If there are any Need2Know updates on that operator’s page, a Need2Know link will appear alongside ‘Contact details’. Click on the Need2Know link to access any operational updates for that operator.

Specials
This section of the homepage (middle column) comprises the latest operator specials publicised to the trade. To view the full special simply click on the special headline that interests you.

You will be directed to a page under the operator’s listing containing the full details of the special.

You can also search for a special by operator or destination. Simply type in the name of the operator or destination for which you require the special in the box alongside ‘Special’ in the second horizontal menu and click ‘Go’. Any specials containing that particular keyword will appear. An advanced search will also appear to facilitate a more detailed search. To view the full specials, simply click on the ‘More Info’ link below each special.

Each listed operators’ listing is updated with any specials that pertain to them. To see specials for a particular operator, you can also simply type in the name of the operator for which you require the special in the box alongside operator in the second horizontal menu and click ‘Go’. You will be directed to that operator’s listing. If there are any specials on that operator’s page, a Specials link will appear alongside ‘Contact details’. Click on the Specials link to access any specials loaded for that operator.

Agent Education
Online product and destination education is available under the Agent Education section (far right) of the homepage.

Online workshops are available 24 hours a day and are hosted for two months. Results are available immediately and you can win fantastic prizes in the lucky draw!

Agents can access a range of online workshops provided by Travel Information Networks Your Workshops or external workshop providers.

To access a workshop simply click on the relevant link and you will be redirected either to the www.yourworkshops.ca workshop page where you will be required to register, or to the page of the external workshop provider.

Online workshops can also be accessed by clicking on the ‘Your Workshops’ link on the top horizontal menu. You will be directed to the www.yourworkshops.ca page automatically.

Once you have read though all the modules click on the “Evaluation” module to complete the short test. Agents must obtain a pass mark of 80% and above to qualify to go into the prize draws. Happy learning!

Help | Top Menu Item

Home, Your Workshops, Contact Us, Webinars, My Details, Logout, Help, Clipboard

Home
To return to the homepage simply click on the menu item ‘Home’.

Your Workshops
To access Travel Information Network’s online workshops, hosted on behalf of tourism suppliers and destinations, click on the ‘Your Workshops’ link on the top horizontal menu. You will be directed to the www.yourworkshops.ca page automatically. You will be required to register to access the range of workshops available.

Contact Us
Telephone, fax and email contact for Travel Information Network can be found under this menu item.

Webinars
To access Travel Information Network’s Your Workshops Webinar series, click the ' Webinar' link. Yourworkshops.ca in cooperation with Steve Crowhurst one of Canada’s top travel industry trainers and key note speakers, bring you the Your Workshops Webinar Series designed to help you understand how to sell travel to niche segments. You can find full details of the webinars available, as well as register to access the webinars here.

My Details
The ‘My Details’ allows you to change your personal details after registration. You can also set your Need2Know service here by ticking the box at the bottom of your personal details. To save any changes, click on the Update personal details button

Logout
To log out of the system, simply click on the ‘Logout’ link in the top menu.

Help
A live chat facility is on hand to help you navigate the site, as well as troubleshoot any questions you may have regarding the site. Simply wait to connect to the operator and type in your query for an immediate answer. If the operator is offline, simply type in your name, email address and enquiry. An operator will get back to you as soon as possible.

Clipboard
This facility allows you to send multiple documents simultaneously to a client. Your clipboard is a virtual space where you can save relevant pages of information which you may want to refer to later or use as an itinerary planning tool.

You can also send a collection of pages with information to a friend or a client.

In order to avoid any errors from occurring, we have limited the email facility to a maximum of 20 selections.

The clipboard icon will be loaded on every page on the far left alongside the menu starting with ‘Send to friend’. To save a page to the clipboard simply click on the icon.

Help | Search Menu Items

Operator, eBrochures, Specials

Operator
Up-to-date contact details for Airlines, Tour Operators, Car Hire companies, Hotels, Cruise operators, Consolidators and other travel operators are listed on Travelinfo.ca. To access information, simply type the name of the operator in the ‘Operator’ box and click ‘Go’. Instead of typing the full name it is usually only
necessary to type in the first three letters for an operator. However, “THO”, for example, will bring up more than one operator starting with these characters. So either access directly from the list displaying operators starting with the same characters, or next time use enough letters to distinguish it from others.

You will be directed to the travel operator’s listing under which you will see its latest contact details and eBrochures. The operator may also have Need2Know and Specials menus under its listing. To access that operator’s Need2Know operational updates or latest specials, simply click on the relevant link. If there is new content under any of the listing’s menu items, the word ‘New’ will appear alongside the menu.

To access an operator’s eBrochures simply click on the eBrochure link. To view an operator’s eBrochure, click on the eBook icon. You can also send an eBrochure to a friend by clicking on the 'Send to friend' link alongside the eBook link.

eBrochures
Travelinfo.ca boasts over 200 eBrochures in its library.

To search for an eBrochure by operator or destination, simply type in the operator or destination for which you need the eBrochure in the box alongside eBrochures and click ‘Go’.

The eBrochure search will locate any brochure in the library containing the keyword searched and list these. To view the brochure, simply click on the eBook icon. You can also go directly to the operator’s listing by clicking on ‘Go to Operator’ or send the eBrochure to a friend.

Specials
Looking for the latest specials for a particular destination or operator? Simply key in the name of the operator or destination for which you need the special in the box alongside Specials and click ‘Go’.

All specials listed on Travelinfo.ca containing that keyword will appear. For full details of the special click on the ‘More Info’ link or the operator’s name to access the operator’s listing containing this special and other specials for that operator.

An advanced search will also appear above the listed specials to facilitate a more detailed search. You can further define your search by validity or by category, as well as by price. To view the full special, simply click on the ‘More Info’ link below each special or on the operator’s name to be directed to their respective listing.